Shipping policy

Shipping Policy

Processing Time Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.

Shipping Destinations We ship to Austria and across the European Union. If your country is not available at checkout, please contact us.

Delivery Times

• Austria: 2–6 business days with Austrian Post
• EU countries: 3–10 business days. This can change depending on the selected sending partner. We work with Austrian post and DPD.

Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain threshold — check our current promotions for details.

Order Tracking Once your order has shipped, you will receive a tracking number by email so you can follow your delivery in real time.

Customs & Duties For deliveries within the EU, no additional customs duties apply. VAT is included in the product price as required by EU law.

Delays & Issues If your order hasn't arrived within the estimated timeframe, please contact us at [your contact email]. We'll do our best to resolve the issue promptly.

Right of Withdrawal (EU) As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Please refer to our Return & Refund Policy for full details.